Job Description:
- Handle inbound customer calls professionally.
- Resolve customer queries and complaints.
- Provide product and service information.
- Maintain call logs and CRM updates.
- Ensure customer satisfaction and retention.
- Escalate complex issues to seniors.
- Follow communication scripts and guidelines.
- Achieve call quality and productivity targets.
Education:
UG: Any Graduate
PG: Not required
Job Category: Customer Care Executive (Voice Process)
Job Type: Full Time
Job Location: Hinganghat Maharashtra